At Noble Lane Executive Transportation (“Noble Lane,” “we,” “our,” “us”), your privacy and trust are important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website, booking platform, or related services.
1. Information We Collect
We may collect the following information when you visit our site, request a quote, or book a ride:
- Personal information: Name, email address, phone number, billing address, and payment details.
- Ride details: Pickup/drop-off locations, flight numbers, special requests.
- Device information: IP address, browser type, operating system, cookies, and analytics data.
- Communications: Emails, SMS, or phone interactions with our team.
2. How We Use Your Information
We use your information to:
- Process and confirm your ride reservations.
- Send SMS/email updates about quotes, booking confirmations, reminders, flight status, and chauffeur arrival.
- Provide customer support.
- Improve our website and services through analytics.
- Comply with legal obligations.
3. SMS Consent and Communications
By providing your mobile phone number during booking or requesting a quote, you consent to receive SMS messages related to your ride, including:
- Quotes and confirmations.
- Chauffeur reminders and on-location alerts.
- Flight status or delay updates.
Message frequency may vary. Msg&data rates may apply.
You can opt out at any time by replying STOP to any SMS. Reply HELP for assistance.
4. Sharing of Information
We do not sell or rent your personal information. We may share your information only in the following circumstances:
- Service providers: With trusted affiliates and chauffeurs to complete your reservation.
- Legal requirements: If required by law or to protect our rights.
- Payment processing: With secure third-party payment processors (e.g., Stripe).
5. Data Security
We use industry-standard safeguards, including SSL encryption, secure servers, and access controls to protect your personal data. While no system is 100% secure, we continuously monitor and improve our safeguards.
6. Cookies and Tracking
Our website may use cookies, analytics tools, and tracking pixels to improve your browsing experience and measure performance. You can disable cookies in your browser settings, but some features may not work properly.
7. Your Rights
Depending on your location, you may have the right to:
- Access, update, or delete your personal information.
- Opt out of marketing communications.
- Request details about how your data is used.
To exercise these rights, contact us at [email protected].